Meeting point
Aurora Village Oy Aurorakuja 38, Ivalo, 99800
Important information
PIckup Information
If you would like to request or update your pickup, please email activities@auroravillage.fi
Clothing
You will always be kitted with proper winter gear: thermal overalls, boots, woollen socks, balaclavas and gloves or mittens for our safaris and excursions. You can leave your jacket and shoes with us for the time of the safari.
TERMS & CONDITIONS
- Gratuity is neither mandatory nor included.
- Activity time includes fitting of thermal clothes & safety instructions.
- Some activities may be affected by the weather, snow conditions, safety reasons or other external circumstances at the discretion of Aurora Village.
- The sighting of animals and/or northern lights cannot be guaranteed under any circumstances.
- In case of unavailability, an alternative will be proposed (additional charges may apply) or refund will be issued.
- We reserve the right to alter our prices, departure times and activity packages without prior notice and/or suspend all activities for security reasons; failure to follow the guides instructions may lead to suspension of the activity without any refund.
- We reserve the right to use media such as but not limited to photos or videos taken during the activities for promotional purposes without further compensation or authorisation needed.
- All activities are open to the public, for private scheduling and rates, please contact our activity sales team at least 48 hours in advance.
- It is the customer’s responsibility to be on time for all booked activities, and to cover any and all expenses derived from rescheduling when applicable. In case of a missed departure, the activity will not be refunded.
